Refund policy

You are eligible to submit return requests within 30 days upon receiving your ordered goods. All returned merchandise must remain brand new, unopened and untouched with complete original packaging intact, without any damages that may hinder resale.

Custom-made goods, discounted clearance items and personal hygiene products are non-refundable and non-exchangeable once sold.

If returns are caused by personal preferences or subjective reasons, buyers shall cover all return shipping expenses. In cases of product defects or transit damage, we will take full responsibility for all shipping fees.

Once we receive and fully inspect your returned items, refunds will be issued via your original payment method within 5 to 7 working days.

All service regulations and related transaction agreements shall be governed and construed in accordance with the laws of the State of New Jersey. Any conflict of law rules that may lead to the application of laws from other regions shall not apply hereby.

We reserve the full right to revise, adjust and supplement all service rules at any time without prior individual notice. All updated terms will be officially posted on our official website genuineen.com. We suggest you check the website regularly to keep up with the latest rules.

Your continuous browsing and use of our website and services after policy updates take effect shall be regarded as your full recognition and acceptance of the latest regulations.

Should you have any questions, suggestions or inquiries about our service rules and after-sales policies, please feel free to reach out to our customer support team via email: service@genuinen.com