Terms of service
Website Operator
This site is fully owned and operated by Luxe Honey Limited. All references to "we", "us" and "our" refer exclusively to this company. By browsing the site and using its functions and services, you agree to abide by all published rules and policies.
Placing an order means you accept legally binding service terms together with related supplementary rules. These regulations apply to all visitors, buyers, suppliers and content contributors.
Please read the terms carefully before use. Any access and use of this platform equals full acceptance of all clauses. You may not use our services if you disagree with any part of the agreement.
We reserve the right to revise service rules anytime, and updates will be posted on our official site genuinen.com. Continued use after revision confirms your acceptance of new terms. Our online store is technically supported by Shopline to serve global customers.
Eligibility Rules
You confirm you have reached the local legal adult age; guardians may authorize minors under custody to use this website.
Users shall not use our platform for illegal activities and must comply with local laws including intellectual property regulations.
It is forbidden to upload viruses or harmful network codes. We have the right to suspend or terminate your access for any violation.
General Clauses
We reserve the right to refuse service to any user for reasonable reasons.
Non-payment content you submit may be transmitted via public network without encryption, while all payment data is fully encrypted during transmission.
No copying, reselling or commercial use of site resources is allowed without our written permission. Section titles are only for reading convenience.
Information Statement
We do not guarantee all site content is fully accurate, complete or real-time updated. All displayed information is for reference only, and users shall bear relevant decision-making risks.
We may adjust site content freely without active notification, and users shall check updates voluntarily.
Service & Price Adjustment
Product prices and service contents can be modified, suspended or terminated without prior notice.
Product Regulations
Certain goods are sold exclusively online with limited stock, all returns shall follow official after-sales rules strictly.
We try our best to restore real product colors, while slight color difference caused by different display devices is inevitable.
We may restrict sales regions, buyer groups and purchase quantity. All product descriptions and prices are subject to change without notice. Any sales behavior violating local laws shall be invalid immediately.
Order & Account Rules
We have rights to reject orders and limit purchase quantity for the same account, payment method or shipping address. We will inform you via reserved contact way if orders get adjusted or canceled.
Users must submit true, valid and complete personal and billing information, and update data timely to ensure smooth transactions.
Third-party Tools & Links
We have no control over external third-party tools and linked websites. We do not take responsibility for their content, service quality and privacy policies. Users use third-party services at their own risk and need to confirm their relevant rules independently.
User Feedback
You permanently grant us rights to edit, publish, translate and use all your submitted comments and suggestions in any form. We are not obligated to keep feedback confidential or offer compensation.
You promise your published content will not infringe others’ legal rights or contain illegal, insulting and harmful information. You take full responsibility for all released content.
Personal Data Protection
All your personal information collected on site is protected in accordance with our independent privacy policy.
Error Correction
We may correct text mistakes, data errors and missing information related to products, prices and shipping rules anytime, even for confirmed orders.
Prohibited Behaviors
Any illegal acts, infringement behaviors, false information submission, data crawling, network harassment and actions disturbing normal site operation are strictly forbidden. We can close your access right away once rules are broken.
Subscription Service Terms
By subscribing to our membership service, you fully agree to all relevant rules.
The service adopts monthly auto-renewal deduction, and you can cancel auto-payment freely via customer service.
Valid payment information must be provided to complete automatic charge. First-month membership fee is $9.9, and $20 store coupon will be issued monthly from the second month, which can be used for all goods on genuinen.com.
Cancellation shall be finished before next billing cycle. We are not liable for losses caused by subscription services, and subscription fees are non-refundable after successful deduction. Related clauses can be adjusted with official notice.
Completing payment represents your full recognition of all subscription rules.
We never authorize any social media influencers to sell our products on Facebook or other social platforms.
Contact Us
For any inquiries about service terms, please email us:
service@genuinen.com